Contact Us

Order Confirmation and Bag Tracking Protocol

Thank you for choosing our services. To ensure efficient processing of your order, kindly complete the following steps:

1. Return to Live Stream Notification
   Re-enter the original live broadcast session and verbally inform the host of your completed transaction. This initiates our order verification process.
2. Documentation Capture
   Take a clear screenshot containing both:
• Full product image(s) of purchased bag(s)
• Legible order confirmation number
3. Submission Protocol
   Forward the captured live stream screenshot with order details to our Customer Support Team via Instagram: @svbliveshop (will update here in advanced further future)
4. Post-Order Support
   For tracking updates or order inquiries, utilize our dedicated social media channels:
• Click official Instagram/TikTok profile links (platform icons visible on all pages)
• Allow 1-2 business days for comprehensive response

Our support team operates Monday-Friday 9AM-5PM EST to address your concerns. We appreciate your business and value your patience as we process your request.